Project Info
Client
Burberry
Location
Midtown Manhattan, New York
Industry
Fashion & Luxury Retail
Services Provided
On-site IT Support, Device Provisioning, AV Services, Network Maintenance
Technology Stack
Windows/Mac Support, Cisco Networking, Zoom Rooms, Mobile Device Management
Challenge
Burberry’s New York headquarters and multiple retail stores required consistent and responsive IT support to ensure smooth operations across corporate and retail environments. With ongoing staff, client interactions, and high-end equipment across various sites, seamless support was essential to maintain efficiency, connectivity, and brand presentation.
What We Delivered
Pliss.tech provide consistent on-site IT services, including daily desktop support, network troubleshooting, AV system assistance, and new device provisioning. We supported headquarters and retail locations including 57th Street, Soho, Americana Manhasset, and 5th Avenue pop-up stores. Services included rack cable management, device deployment, WiFi support, mobile configuration, and store network setup. Our role ensured operational reliability and a polished in-store technology experience.
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On-site IT support for HQ and retail stores.
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Desktop support, mobile setup, and AV systems.
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Rack and cable management for clean installations.
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Provisioning and deployment for new hires.
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Network troubleshooting and WiFi optimization.
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Retail store tech setup and ongoing support.
The Solution
Pliss.tech provided end-to-end IT support tailored to Burberry’s fast-paced retail and office environments across New York. From network troubleshooting and AV setup to provisioning new devices and managing installations, we ensured a smooth and responsive IT experience.
On-site IT support across HQ and flagship stores.
Network troubleshooting, cable management, and rack optimization.
Provisioning and deployment of laptops and mobile devices.
AV system support and device setups for daily operations.
The Impact
Pliss.tech's presence ensured a reliable and responsive IT environment across Burberry’s headquarters and retail operations. Our support helped reduce downtime, improved employee onboarding, and enabled seamless operations from office to storefront.
Reduced response time for daily IT incidents.
Improved user experience for store and HQ teams.
Seamless tech onboarding for new employees.
Stable AV and network setup for all retail locations.
Conclusion
Pliss.tech’s on-site IT support ensured operational continuity and technical excellence across Burberry’s New York HQ and retail locations. From seamless device deployment to in-store AV and network support, we enabled their teams to focus on delivering a premium brand experience backed by reliable infrastructure.
Reliable IT Support
Hands-on assistance for hardware, AV, and connectivity across corporate and retail spaces.
Seamless Deployments
Provisioning and configuration of devices for new hires and evolving team needs.
Retail-Ready Networks
Store installations and infrastructure tuned for reliability and brand consistency.